Welfare Programme
WELFARE ASSISTANCE PROGRAMME (1 July 2026)
General
1. The aim of the Mosman Anzac Memorial Hall Trust Welfare Assistance
Programme (The Programme) is to provide assistance for eligible persons as
defined by Section 21 of the Mosman Anzac Memorial Hall Trust Act.
2. The assistance is in the form of reimbursement of medical/dental/
pharmaceutical/optical/ancillary expenses, domestic support expenses,
medical appliances, utilities relief, aged and home care expense relief,
and/or mortuary expense relief.
Eligibility criteria
3. Eligible applicants are:
3.1 ‘Returned servicemen and women’ – current or former Australian
Defence Force (ADF) members who have served overseas on an operational
deployment; or
3.1.1 enlisted for service whilst residing in Mosman 2088; or
3.2.1 currently reside in Mosman.
3.2 ‘War widows/war widowers’ as defined by s 5E(1) of the Veterans’
Entitlements Act (Cth) 1986, whose late spouse or partner was a returned
serviceman or woman; or
3.3 Dependants of eligible applicants as defined in rules 3.1, and 3.2 or
dependants of deceased returned servicemen and women, as defined by s 3
of the Mosman Anzac Memorial Hall Act (NSW) 1938.
4. If claiming by virtue of a relationship with a deceased Returned
serviceman or woman, the deceased serviceman or woman must have
either:
4.1.1 Enlisted for service whilst a resident of Mosman NSW 2088; or
4.1.2 Resided in Mosman NSW 2088 immediately prior to their death.5. The Municipality of Mosman is defined as Postcode 2088.
6. Notwithstanding rule 4, applicants who are residents of aged care
facilities will be considered eligible if their residential address immediately
prior to entry into the aged care facility was in Mosman NSW 2088.
7. Eligible applicants under 3.1 and 3.2 who are eligible for assistance under
these rules may also claim assistance for their dependants.
8. For the purposes of rule 3.3, a dependant is defined as:
8.1 A child of the applicant (including adopted child, stepchild, or the
child of the applicant’s de facto spouse), who is:
8.1.1Under the age of 21, or
8.1.2 Between the ages of 21 and 24, and is:
8.1.2.1 A full-time student, and
8.1.2.2 Wholly or substantially financially dependent on the
applicant.
9. Eligibility under these terms and conditions does not guarantee that an
applicant will receive welfare assistance. The resources of the Trust are
finite and in applying those resources the Trustees are bound to observe
the order of preference set out in s 21(2) of the Mosman Anzac Memorial
Hall Act (NSW) 1938. The Trustee’s will determine the extent to which the
Trust can reasonably fund the program and how far, in order of precedence
as set by s21(2), the Trust is able to support the members.
Applications
10. Applications must be submitted using the current authorised Claim
Form, which is available on the Trust website.
10.1 Fully and correctly completed Claim Form with appropriate
documentation and receipts are to be sent as ONE
DOCUMENT attached to an email to trustees@mamht.com.
10.2 Applicants who are eligible for assistance from the Department
of Veterans Affairs (DVA), RSL, Legacy, or any other government or
community assistance programs must apply to the relevantorganisation/s before being considered for any category of assistance
from the Trust.
10.3. Applicants must provide evidence of prior applications and
refusals from relevant organisations.
11. Applications will be processed by the Trustees in the second week of
September, December, March and June or as soon as possible thereafter.
Applicants must submit their applications by the seventh day of September,
December, March and June in order to ensure payment is made before the
end of each quarter.
12. An application for a benefit from a previous Quarter, will only be
considered for approval of those items where the expense that has
occurred since the seventh of the month in last payment processing period
identified in paragraph 11 above.
13. Applications for benefit will not be considered in subsequent financial
years unless the invoice is dated between 7 and 30 June of the previous
financial year and the beneficiary has not exceeded the limit in that
category during the previous Financial year.
13. The Trustees may if an application for benefit is made outside
requirements of paragraph 11 to 13, in their absolute discretion, may
process applications out of cycle and only if they are of the view that would
cause extreme hardship to the applicant. Out of cycle applications must be
accompanied by an explanation.
Categories of Assistance
A Medical Expenses
14. The Trust will reimburse eligible applicants as defined in Rule 3 the out-
of-pocket cost of certain medical, dental, optical, pharmaceutical, and other
ancillary products and services.
15. Types of expenses which may be eligible for reimbursement include:
15.1 Consultations with a General Practitioner or Specialist;
15.2 Massage, physiotherapy, or chiropractic services (referred by a
Doctor);
15.3 Pharmaceuticals;15.4 Dental, cleaning and orthodontic work;
15.5 Spectacle frames and lenses;
16. Applicants will be reimbursed the ‘gap’ amount for eligible goods and
services, being the total cost of the good or service less the benefit paid by
their private health insurance fund or MediCare gap. If no amount is payable
by either Private health insurance or Medicare, then the full amount is able
to be claimed for payment.
17. The Trust will not accept claims for:
17.1 Services for which Medicare provides no service identification
number;
17.2 Cosmetic medical treatment, e.g. non-essential plastic surgery;
17.3 Cosmetic dental work including braces or tooth bleaching type
services;
17.4 Non-PBS pharmaceuticals which are not supported by a doctor’s
prescription.
18. The Trust will not reimburse PBS pharmaceuticals.
19. The Trust may, in their discretion, reimburse claims for non-PBS
pharmaceuticals that have been prescribed by a doctor, to a maximum of
$1,000 per financial year within this category.
20. Total reimbursement for Category A expenses is capped at $5,000 per
applicant per financial year. The Trustees may, in their absolute discretion,
exceed this limit in exceptional circumstances.
21. Within this category, reimbursement caps apply to specific goods and
services.
year.
21.2 Claims for dental crowns or bridges are capped at $1,500 and a
maximum of one claim per financial year.
21.1 The maximum limit for all dental claims is $2,000 per financial21.3 Claims for massage, chiropractic, and osteopathic treatments,
will be only authorised if referred by a medical practitioner and are
capped at a total of $1,000 per financial year.
21.4 Claims for spectacle frames and lenses are capped at $600 per
financial year.
22. Claims under this category must be accompanied by supporting
documentation, which must include:
22.1 An invoice or receipt, as applicable, indicating:
22.1.1 Name/s of the Patient receiving the treatment;
22.1.2 The total cost of the good or service;
22.1.3 The amount of any benefit paid by DVA or Medicare;
22.1.4 The amount of any benefit paid by a private health fund;
22.1.5 A description of the good or service;
22.1.6 The date of purchase or payment;
22.1.7 The item number, if applicable, and;
22.2 Where a referral, doctor’s certificate, or prescription is required
under these rules, a copy of that document.
B Domestic Maintenance Support
23. Eligible applicants as defined in under Rules 3.1, and 3.2, may apply to
be reimbursed for domestic support. Domestic Maintenance support is
divided into two sub categories:
23.1 Urgent essential repair,
23.1.1 Emergency plumbing and electrical repair;
23.1.2 Other essential urgent home repair.
or
23.2 Minor domestic maintenance.24. Reimbursement under 23.1 will only be granted if the Trustees are of
the view that circumstances were urgent and necessary in order to maintain
the residence to a reasonable standard.
25. Reimbursement under 23.2 applicants must provide evidence that they
have exhausted or been refused assistance from other agencies. Support
provided under a support plan will only be covered to the out of pocket
amounts. Types of expenses which may be eligible for reimbursement
include, but not limited to:
26.1; Lawn mowing and gardening.
26.2; In house domestic support.
27. The Trust will not reimburse claims for domestic support provided by
friends or family which would otherwise be gratuitous.
28. Total reimbursement for Category B expenses is capped at $1,500 per
applicant per financial year.
C Medical Appliances
29. The Trust may provide eligible applicants under Rule 3.1 and 3.2 and
their dependants, with essential medical appliances (or hire of items) on
presentation of a specialist’s certificate.
30. Applications for medical appliances will be assessed by the Trustees on
a case by case basis, to a maximum of $2,500 per financial year.
31. Medical appliances provided to applicants by the Trust remain the
property of the Trust and are to be returned to the Trust when:
31.1 They are no longer required by the applicant, or
31.2 The applicant ceases to be eligible for welfare assistance under
the Programme.
D Utilities Relief
32. The Trust will reimburse eligible applicants under Rule 3.1 and 3.2, for
electricity, gas and water.
33. Applications for utilities relief may be made a maximum of four (4) times
per financial year. Claims for multiple utilities should be batched into oneapplication and submitted quarterly in accordance with the timing identified
in Rule 11 to 13.
34. Eligible applicants who have a Pensioner Concession Card should claim
the concession from the service provider prior to making their payment. All
other applicants must attach either, a payment receipt or confirmation of
direct debit notification to their application.
35. Total reimbursement for Category D expenses is capped at $2,500 per
applicant per financial year.
E Aged Care Relief
36. The Trust will reimburse eligible applicants under Rule 3.1 and 3.2, for
aged care facility expenses or in-home aged care packages.
37. The Trust will only reimburse aged care provided by an accredited aged
care provider.
38. Applicants who receive government subsidised care or are supported by
private health insurance will only be reimbursed the ‘gap’ amount payable
for the service. Evidence of eligible applicants’ contributions to co-payment
plans is required.
39. Total reimbursement for Category E expenses is capped at:
39.1 For residential aged care facilities, $500 per month;
39.2 For in-home aged care, $750 per month.
F Mortuary Relief
40. Where an eligible applicant under Rule 3.1 and 3.2 has previously
received welfare assistance from the Trust, and has since passed away, the
executor of their estate may claim reimbursement for reasonable mortuary
expenses.
41. Total reimbursement for Category F expenses is capped at $5,000.
42. Claims under this category must be accompanied by supporting
documentation, which must include:
42.1 A death certificate, and;
42.2 A fully itemised invoice and/or receipt, as applicable.